Volunteers in the Shanghai Ambassy Court community have greatly helped with epidemic prevention and control work as their English skills play an important part.

Located in Xuhui district, the community has been under closed-loop management since April 1. While half of its residents are foreign residents or citizens from Hong Kong, Macao and Taiwan, translating the policies and guaranteeing their ease of living has become a daily routine for the volunteer team.

The volunteer team is made up of six professionals from various fields, including professors, doctors from leading hospitals and lawyers.

Jiang Qiujie, who is a lawyer, and his wife are two members of the team. They help post the bilingual announcement in WeChat groups to ensure that their neighbors could understand.

In early April, when the city required the use of the nucleic acid code for residents to take a test, Sun Lu, a registered volunteer who works in one of the world's top 500 enterprises, took the initiative to help neighbors register.

The volunteers also help answer the many inquiries of their neighbors. Questions like if they could return to their home country or region. Before sharing the answer, volunteers would ask the neighborhood committee and learn the policies issued by the local government and foreign affairs office.

"At this time, we represent not only individuals but also the city and country behind us. All we do is communicate further to ensure they know what they need to know and get the help they need," a volunteer said.